Call Center Manager
Requirements
-5 years of customer service/call center management experience preferred
-Bachelor’s degree in the related field
-Understanding & knowledge of running reports from state of the art phone system
-Candidate needs to be capable of troubleshooting problems and escalations in a timely manner
-Capable of meeting productivity performance goals
-Excellent oral and written communication skills
-Proven team development skills with proven leadership skills
-Approaches work/responsibilities in a professional manner
-Intermediate computer skills required to effectively resolve problems such as downloading programs, accessing the internet, interacting with state agencies, etc.
www.jobsdb.com
0 Responses
Stay in touch with the conversation, subscribe to the RSS feed for comments on this post.