Requirements

-Candidate must possess at least a Bachelor’s/College Degree , any field.
-At least 1 year working experience in the Call Center industry handling collections.
-Applicants must be willing to work in Muntinlupa City.
-Must be able to communicate well in Spanish and English.

To expedite your application, please go to 5F, GENPACT Bldg., Plaza A, Northgate Cyberzone, Alabang, Muntinlupa City, Monday to Friday from 10am to 6pm.

Requirements

-Candidate must be at least Six Sigma Blackbelt trained and tested ( Blackbelt certification would be an advantage).

-At least 5 year(s) of working experience in the BPO/KPO industry in a Quality / Process Improvement or Six Sigma role.

-Applicants must be willing to work in Muntinlupa City.

Website: http://www.genpact.com
Company Address: 5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlu

Requirements

-Candidate must possess at least a Bachelor’s/College Degree , any field.
-Experience in Credit Card or Back Office processes.
-At least 6 months working experience handling credit card disputes, fraud cases, adjustments, billing inquiries and investigations is required for this position.
-Experience in soft collections would be an advantage.
-Strong analytical and mathematical skills.
-Applicants must be willing to work in Muntinlupa city.

Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlu

WebSite :
http://www.genpact.com

Requirements

-Candidate must possess at least a Bachelor’s/College Degree , Engineering (Environmental/Health/Safety) or equivalent.
-Minimum 3 year(s) actively developing and supporting business continuity programs as Manager or Assistant Manager, preferrably in the BPO industry.
-Knowledge pf technology product development life cycle, technical infrastructure concepts (e.g., telecommunications, data storage, resiliency, etc.).
-Quick understanding of business and system operations and the ability to communicate in these areas.
-Familiarity with the current regulatory environment on BCP for Call Center or BPO industry (financial services, customer service etc).
-Excellent oral, writte communication and presentation skills
-Proficiency in MS office products (PowerPoint, excel, etc.)
-Applicants must be willing to work in Muntinlupa City.

www.genpact.com

Requirements

-Candidate must be a Certified Public Accountant specializing in Finance-General/Cost Accounting or equivalent
-At least 1 year of working experience in a related field is required for this position.
-Should be willing to work in a fast-paced, dynamic environment
-Applicants must be willing to work in Muntinlupa City.

www.genpact.com

-Candidate must have accomplished at least 2 years of College/Certificate Course

-Required skill: Microsoft Windows

-Above average English communication skills

-Applicants must be willing to work in Cubao, Quezon City

Monday – Friday
9:00am – 4:00pm

RECRUITMENT HOTLINE:
667 8224

recruiting@apacmail.com

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Requirements

-Candidate must possess at least a Bachelor’s/College Degree , any field.
-At least 5 year(s) of working experience in the BPO/KPO industry is required for this position.
-Applicants must be willing to work in Muntinlupa City.
-Preferably managers or senior managers specializing in Banking/Financial Services or equivalent.

www.genpact.com

Job Description cum Position Opportunity – Black Belt

Black Belts are 100% dedicated resources, who utilize their time to learn, apply and build proficiency in the Lean Six Sigma methodology. Black Belts are key positions in the functions and CoE organizations involved in creating process excellence in all products, processes and services within the function/business. It is the task of the Black Belt position holders to implement quality programs as it relates to the business needs to assure a quality which achieves a high degree of business impact, thereby improving customer satisfaction. Because of the significant level of expertise that they bring to the process, they also get opportunities for on-site assignments like ‘Strat Assessments’ and ‘Re-engineering engagements.

Black Belts are responsible for the overall direction, management, and implementation of the Lean Six Sigma program within the organization. They are directly responsible for the development and tailoring of Quality Plans, metrics and initiatives to continuously monitor and improve business impact to the customer and the quality of all products, services, and processes for the business. They will also provide leadership and drive for GENPACT as it takes Six Sigma program to the next level as well as being a resource for implementing change initiatives.

PRINCIPAL DUTIES

1. Establish & Drive Lean Six Sigma program as an integral part of the daily business.
2. Develop goals, objectives and plans for Lean Six Sigma and provide innovative leadership driving quality performance within the business.
3. Direct the improvement in the various processes, recognize the need for changes, and initiate appropriate improvement actions. Ensure the use of problem-solving and root-cause analysis where necessary and also be responsible for compliance of the Service Level Agreements (SLAs).
4. Identify Process Improvement opportunities; implement action plans to enhance operating effectiveness while reducing total costs and increasing the productivity gains.
5. Deploy Six Sigma Infrastructure Processes on the shop floor. Monitor and audit the deployed processes for effectiveness and efficacy.
6. Responsible for the Visual Management of dashboards and metrics of their respective shop floors.
7. Supporting key stakeholders (like, Operations, BD etc.) creating/building case studies which have driven business impact.
8. Coach and Mentor Green Belts.
9. Provide effective selection, assignment, motivation, development, performance management and recognition of employees.
10. Be the cultural change agent for Lean Six Sigma.
11. Others as and when required

QUALIFICATIONS & EXPERIENCE

The position requires and in-depth process knowledge and fairly a broad background in process management. Individuals must be an aggressive problem-solver and troubleshooter as well as be able to shift resources to meet priorities of a fast-changing business.

· Education: Advanced Post/Graduate Degree in any discipline.
· Upto 10 years experience, preferably, with 2-3 years experience in running a function/department.
· Experience in BPO/KPO organization would be an added advantage.
· Must be an effective communicator both internally and with customer and regulatory personnel.
· Strong influential & analytical skills.
· Should have ability to independently handle customer interactions.
· Should have the ability to lead a team of professionals and have proven effectiveness in successful leadership and management of resources in a matrix environment.

We are currently accepting candidate walk-ins from Monday to Friday, between 8:00 am to 8:00 pm and on Saturday from 8:00 am to 3:00 pm at the following address:

GENPACT
5132 Building, Northbridge Avenue,
Northgate Cyberzone
Filinvest Corporate City, Alabang
(in front of Hotel Bellevue)

Responsibilities:

* This position is predominantly responsible for deploying training and other learning initiatives that support the accomplishment of the business unit’s goals and objectives.
* Primary responsibility is delivering and facilitating training through the variety of delivery methods.
* May serve as an SME (Subject Matter Expert) in the development of training materials and scripts.
* May evaluate the effectiveness of training programs.
* Builds collaborative, trusting and credible relationships with business clients and all HR partners.
* Serves on project teams for projects with a training component.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Alabang,Muntinlupa City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
* Full-Time positions available.

Genpact LLC Philippines
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
www.genpact.com