Sr. Trainer – Collections – Chase Canada for Cebu Captive Operations
REQUIREMENTS
-Graduate with 1-3 years related experience.
-Previous CSD/collections experience will be a value add.
-Experience in call center / credit card / customer service areas.
-Excellent Communications Skills ( Both Written & Verbal )
-Prior Training Experience would be preferred
-Excellent facilitation skills.
-Should have excellent process knowledge
-Ability to train , Coach for both service and collections
-Good understanding of Inbound and Outbound calls C-sat trends, negotiations skills
-Ability to transfer knowledge & check applicability
-Willingness to work in shifts and on weekends.
-Strong Stress & Time Management Skills
-Self Starter, Flexible and Willing to Stretch for Business Needs
-Team player and willing to learn from peers
-Computer knowledge to which includes Word, Excel, PowerPoint.
-Should hold a Valid Passport. A US or Canadian Visa would be value add.
-Employee must be willing to travel for at least 2 months from start date.
jobstreet.com.ph
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